Privacy Policy

Last updated: December 2025

1. Introduction

This Privacy Policy explains how BACTRIANUMIS (“we”, “us”, “our”) collects, uses, stores, and protects your personal information when you visit www.bactrianumis.com, contact us, or make a purchase.

We are committed to safeguarding your privacy and ensuring that your personal data is handled securely and in accordance with applicable UAE laws and international best practices.

By using our website, you consent to the practices described in this Privacy Policy.

2. Information We Collect

2.1 Information You Provide to Us

This includes, but is not limited to:

  • Full name

  • Email address

  • Phone number / WhatsApp number

  • Billing and shipping address

  • Payment information (processed by secure third-party providers; we do NOT store card details)

  • Account login details (if you create an account on our website)

2.2 Information Collected Automatically

When you browse our website, we may automatically collect:

  • IP address

  • Browser type and version

  • Device type and operating system

  • Pages viewed and time spent on the site

  • Cookies and other tracking identifiers

This data is used for analytics, security, and website optimisation.

3. How We Use Your Information

We process your personal data for the following purposes:

  • To process, confirm, and fulfil your orders

  • To verify payments and prevent fraudulent activity

  • To communicate with you about your purchase or account

  • To provide customer support and respond to inquiries

  • To send order and shipping updates

  • To analyse and improve our website, services, and user experience

  • To comply with UAE legal, tax, and regulatory requirements

We do not sell, rent, or share your personal information with third parties for marketing or advertising purposes.

4. Payment Processing

Payments are processed securely through licensed payment service providers.

  • We never store credit or debit card numbers.

  • All payment information is encrypted and handled exclusively by the payment gateway.

  • Our website uses HTTPS/SSL encryption for all transactions.

5. Cookies

We use cookies to:

  • Enhance website performance and loading speed

  • Analyse visitor behaviour

  • Enable essential functions (shopping cart, login, checkout)

You may disable cookies in your browser settings; however, some website features may not function properly.

6. Sharing of Information

We only share your data when necessary and for the following purposes:

  • Shipping carriers: To deliver your order

  • Payment processors: To verify and process transactions

  • Legal authorities: When required by UAE law or court order

We do not share your data with unrelated or external parties for any other reason.

7. Data Security

We employ industry-standard security measures, including:

  • SSL/HTTPS encryption

  • Secure server infrastructure

  • Access control and internal data protection policies

  • Reputable third-party payment gateways

  • Regular system monitoring

While no online system is completely secure, we take all reasonable steps to protect your information.

8. Data Retention

We retain your information only for as long as necessary to:

  • Complete your orders

  • Maintain business records required by law

  • Resolve disputes or support customer service

  • Maintain account history (if you have created an account)

You may request deletion of your personal data at any time, unless retention is required by UAE legislation.

9. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Request a copy of your personal data

  • Request correction of inaccurate information

  • Request deletion of your personal data

  • Withdraw consent from marketing communications

  • Ask how your data is collected and used

To exercise any of these rights, please contact us at the email below.

10. Third-Party Links

Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those external websites.

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements.
Any updates will be posted on this page with a revised “Last Updated” date.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at: info@bactrianumis.com