Privacy Policy

Last updated: December 2025

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1. Introduction

This Privacy Policy explains how BACTRIANUMIS (“we”, “us”, “our”) collects, uses, stores, and protects your personal information when you visit our website www.bactrianumis.com, contact us, or make a purchase

We are committed to protecting your privacy and ensuring that your personal data is handled securely and in accordance with UAE laws and international best practice

By using our website, you agree to the practices described in this Privacy Policy

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2. Information We Collect

We collect the following types of information:

2.1 Personal Information Provided by You:

Full name

Email address

Phone number / WhatsApp number

Billing and shipping address

Payment information (processed securely by payment gateways; we do NOT store card details)

Account login details (if you create an account)

2.2 Automatically Collected Information

When you visit our website, we may collect:

IP address

Browser type and version

Device information

Pages visited and time spent

Cookies and tracking technologies

This information is used for analytics and website optimisation

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3. Use of Your Information

We use personal data for the following purposes:

To process and fulfil your orders

To verify payments and prevent fraud

To communicate with you regarding your purchase

To provide customer support

To send order updates and shipping notifications

To improve our website and services

To comply with UAE legal and regulatory requirements

We do not sell or share your personal information with third parties for marketing purposes

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4. Payment Processing

All payments on our website are processed securely through licensed payment service providers

We never store or have access to your credit/debit card numbers

All payment data is encrypted and handled directly by the payment gateway

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5. Cookies

We use cookies to:

Improve website performance

Analyse visitor traffic

Enable essential site functions (cart, checkout, login)

You can disable cookies through your browser settings, but some features may not function properly

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6. Sharing of Information

We may share your information only in the following cases:

Shipping carriers (to deliver your order)

Payment processors (to verify and process payments)

Legal authorities if required by UAE law

We do NOT share data with unrelated third parties.

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7. Data Security

We use industry-standard security measures to protect your information, including:

Secure server technology (HTTPS/SSL)

Access control and encryption

Secure payment gateways

Regular system monitoring

Although no system is 100% secure, we take all reasonable steps to safeguard your information

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8. Data Retention

We retain your data only as long as necessary for:

Fulfilling your orders

Meeting legal, tax, and accounting requirements

Resolving disputes

You may request deletion of your personal data at any time (unless required by law to retain it)

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9. Your Rights

You have the right to:

Request access to your personal data

Correct inaccurate information

Request deletion of your data

Withdraw consent for marketing communication

Ask how your data is being used

Please contact us using the details below for any such request

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10. Third-Party Links

Our website may contain links to third-party websites

We are not responsible for the privacy practices of those websites

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11. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices

The updated version will always be available on this page

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12. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

BACTRIANUMIS FZE

SPCFZ Business Centre

Sharjah, United Arab Emirates

Email: info@bactrianumis.com

UAE Phone: +971 58 864 71 53

WhatsApp: +33 68 368 94 31